Below FAQ are some common concerns of our clients before purchasing the products, if you have other questions, please just send it to
We are still working on shipping orders to your area but we are very busy with orders so you should expect your order to ship within the week rather than within 2 business days. The vast majority of logistics methods are performing contactless delivery, which means there is an increased chance of parcels going missing from your doorstep. Please keep an eye on your tracking number, as we can not be held responsible for theft. Stay safe!
Nope, sorry. Thanks for stopping by but we're afraid you've gotta go.Local law requires you to be 18 or older to order from in the folder Ella Sections Ready 3.0.0, then you just need to upload file to your Shopify store.
Standard shipping is free for orders over $59 (before tax and after the coupon code is applied) otherwise the cost is just $2.99. If you need your order faster than the standard promised delivery date, it will cost $12.99. 
If you're looking to have items shipped Internationally it will be calculated at the checkout. If the amount is too high for you to justify, please get in touch so we can either find a better way to get it to you or even help you find another local retailer if possible. Everyone deserves sexual happiness.

To keep our prices as competitive as possible, Most of the goods will be shipped from our overseas warehouses, and a small part will be shipped from China, therefore your package will be inspected at customs. 

We can not guarantee or predict the value of the customs duties you may have to pay to receive your order. Please contact your local post office or Customs agency or visit their official help centers to inquire about the customs regulations and tariffs of your country. After you pay the tariff to get the goods, you can contact our customer service center and upload the tariff delivery voucher, pronmagic will refund the tariff fee for you within 3 working days.

In most shipments the customs taxes and courier disbursements are covered by PronMagic.
Shipping is discreet and will not have “PronMagic” or any other identifier on the package. So, go ahead and order it to your office's front desk. 
Sometimes something is so popular we sell out. If you buy something on backorder or pre-order we try to list the next possible shipping date in the product listing. That is the date it would ship out, not the date you would receive it. We will contact you if that date changes.  If you order a pre-sale item with in-stock items the entire order will ship together once the pre-sale item is back in stock. If you would like the other items more quickly please either place the orders separately or send us a message and we'll forward over a small invoice to cover the shipping.  
If you need express posting please be sure to choose it as your shipping option. Orders will still take 24-48 hours to send out.  
We have a clear policy on returns, you can check our REFUND POLICY on whether your item is eligible for return
 If you have immediate buyer's remorse and email us before your order has shipped out, then we can issue a refund but will have to charge a 20% restocking fee as we assemble orders as soon as we get them. 
If your toy stops working, you may contact the manufacturer directly for warranty information. If you have a problem with your order, please contact us. Defective products will be returned at seller’s expense with all original parts and packaging. Please don't hesitate to contact us if you have any issues!  If you received your order and it isn't complete or something's missing, please send us a picture of the package within 14 days. We'll do our best to sort it out! Please don't open or tamper with any of the toys or boxes, as we can't help with toys that have been opened or used. 
Porch bandits are the worst! Having a parcel go missing is a huge disappointment, however we aren't liable for stolen or misdirected packages. We recommend filing a claim with the postal service, but you can reach out to us if you have questions.
If you incorrectly entered your address or had an autofill mishap, please contact us as soon as possible. If your order hasn't been shipped yet, we can correct the address no problem! However, if the order has already shipped, we cannot edit the address as the package is in the postal system. Sometimes these packages will be sent back to us, in which case we can issue a refund! PronMagic can't guarantee a refund and we aren't liable for misdirected packages. If you have any questions about your order, let us know! 
We've all been there but unfortunately, we do not carry replacement chargers for rechargeable toys. For a replacement, please contact the manufacturer directly.
Waterproof toys (i.e. safe to use in the bathtub or shower) are clearly marked on the product page. If it’s not noted as waterproof, we do not recommend submerging it in water. Toys with a built-in charger or plug should never be used near water and spot-cleaned only while unplugged. PronMagic is not liable for any injury resulting from the misuse of any product.
For information on compatible lubes, cleaning and more, please contact us.
For lubricants, body care products and consumable goods, all ingredients are listed on the product page. Please read and review carefully. PronMagic is not liable for any negative reactions to the products in our shop. 
Please research your toy and its proper use before purchase. PronMagic is not liable for the misuse of any product resulting in medical injury. If you share your toys with partners, make sure to clean them regularly or use them with condoms to reduce the likelihood of STI transmission.
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